Spark Energy Corporation Review about Privacy Policy Edit Title

Our Privacy Commitment

At Spark Energy, your privacy is important to us. We care about our customers and are committed to protecting their privacy. This Privacy Policy (the “Privacy Policy”) describes the type of personal information collected by Spark Energy, LLC, or its affiliates such as Spark Energy Gas, LLC and Spark Energy, Inc. (all of which are collectively known as (“us,” “we,” “our” or “Spark Energy”), and it describes how Spark Energy uses this information and to whom it may be disclosed to ensure that your personal information is kept confidential and safe.

This Privacy Policy also informs our customers how they can make their preferences known regarding when and how Spark Energy may send them marketing communications. Please read this Privacy Policy carefully. From time to time, we may need to change this Privacy Policy in order to address new issues or to comply with governmental regulations. We will make notice of such changes available to you and will post the changes on the Spark Energy website (the “site” or “website”) at www.Sparkenergy.com. By using the Spark Energy website, you represent that you agree with our Privacy Policy and our Terms of Use. If you do not agree with our Privacy Policy or Terms of Use, please do not use the Spark Energy site.

We will provide individuals, from whom we collect Personal Information (as defined later) from, with a copy of our Privacy Policy upon request.

What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” means information that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers. If during your visit you personalize the site, complete an order form, enter a contest, or submit other information to us, you may provide us with Personal Information. We may collect and use that Personal Information to provide you with products or services, to bill you for products and services you request, to tell you about Spark Energy products and services which we think may be of interest to you, or to communicate with you for other purposes. Personal Information does not include the name, title, and business address or business telephone number of an employee of an organization when used for business communications. This Privacy Policy does not cover Personal Information collected from or about our employees.

Personal Information that Spark Energy Collects

We only collect Personal Information that is provided voluntarily by you. We collect and maintain different types of Personal Information about individuals with whom we interact. If you choose to supply us with your Personal Information we will only use such Personal Information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as may be described in this Spark Energy Privacy Policy. Please note that certain Personal Information must be supplied in order to establish an account. In connection with our efforts to better serve you, we may also share your Personal Information with our affiliates. This information includes:

• Contact and identification information, such as name, address, telephone number, e-mail address, date and place of birth, mother’s maiden name, social security number and driver’s license number;
• Product and service related information, such as information on your energy needs and use (i.e. characteristics about your home, family size, etc.);
• Credit and financial information such as billing and credit history or payment history and employment and income information;
• Customer relationship information, such as customer service requests; and
• Business relationship information.

We may also collect market-related information, which may include Personal Information, concerning market trends and activities impacting our business. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. This information may also include information related to our media and public relations activities and information related to our interactions with financial and other analysts and advisors. In order to operate the site or deliver a service we may sometimes share your Personal Information with a service partner under strict conditions. We will not otherwise disclose your Personal Information to other companies without your explicit consent.

Spark Energy will not disclose any information about you to unaffiliated service partners, companies or organizations without your consent, unless;

• Required by law;
• We believe it is necessary to respond to an inquiry or provide you with a service which you have requested;
• To implement our Terms of Service; or
• To protect the rights, property or personal safety of another Spark Energy user, any member of the public or Spark Energy.
From time to time we may purchase Personal Information from outside sources. This information is used to identify potential new customers as well as analyze existing customer base. The information purchased from outside sources is strictly for internal use and is not sold or shared with others.

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