Key Steps in Outcome Management Edit Title

This guidebook is the first in a series of guidebooks from the Urban Institute. It covers the necessary steps for nonprofit organizations that wish to implement outcome management (also known as "managing for results"), and includes guidance on establishing an outcome-oriented measurement process and practices for using the information internally.

Key Steps in Outcome Management

Nonprofits are increasingly asked to provide evidence that their programs help clients. Even without such pressure, they should operate and manage their resources in a way that is most effective for clients. Regularly collected feedback on service outcomes can help provide the needed evidence on impacts and create learning organizations that constantly improve their services.

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