Resource published Mon, Nov 07, 2016 at 06:48AM UTC edited Mon, Nov 07, 2016 at 06:48AM UTC
Car Insurance Claims FAQs Edit Title
Car insurance claims can be confusing. Here are some common questions and answers about filing claims with your car insurance company.
How do I file a claim?
Many car insurance companies offer multiple avenues to file a claim. You may be able to file:
- In person.
- By phone.
- Via a mobile app provided by the company.
Essentially, you'll need to provide some basic information (see next FAQ) and provide accident details. To learn more, visit our How to File a Claim page.
What do I do immediately after an accident?
Immediately after an accident:
- Check to see if any parties need urgent first aid attention.
- Do not move the vehicles, unless they are endangering oncoming traffic.
- Contact the authorities for medical and police services.
Once help is on the way:
- Gather the VIN and license plate numbers of all vehicles involved.
- Exchange the following information with the other driver(s):
- Addresses, phone numbers, and insurance information.
- Do not apologize or admit fault. Avoid discussing the accident until the authorities arrive.
- Take photos of damages.
Once you have the necessary information, give it to your car insurance provider.
What information do I need to have to file a claim?
Each insurance provider has a different set of information required when filing a car insurance claim. You will need, at a minimum, the following:
- Policy number (listed on your insurance card).
- Date of the accident.
- Location of the accident.
- Description of how the accident occurred.
- Name, address, license plate, and insurance information for the other party involved.
- Name of the police department involved (if applicable).
- Police report number (if applicable).
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