Conflict Resolution Edit Title

Effective communication can be the key to resolving conflict; ineffective communication often may be the cause of, and exacerbate, conflict. Thinking of conflict often arouses strong, negative emotions (such as anger, resentment, confusion, etc.) that impact communication and impedes resolution.

Conflict Resolution

Conflict Resolution The following highlights are from an NPCC workshop presented by Howard Schwartz of The Conflict Resolution and Resource Center, and MayPing Szeto and Carol Stewart of Mediation Services/Project Resolve. E ffective communication can be the key to resolving conflict; ineffective communication often may be the cause of, and exacerbate, conflict.

http://www.npccny.org/info/pmei7.htm

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