Resource published Mon, Jun 13, 2011 at 11:21PM UTC edited Mon, Jun 13, 2011 at 11:21PM UTC
Conflict Resolution Edit Title
Effective communication can be the key to resolving conflict; ineffective communication often may be the cause of, and exacerbate, conflict. Thinking of conflict often arouses strong, negative emotions (such as anger, resentment, confusion, etc.) that impact communication and impedes resolution.
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