Fanatics! Edit Title

This article discusses how six companies have successfully implemented four customer service strategies. The four strategies are the human touch, 24-7 clock, real-time feedback, and proactive pursuit.

Fanatics!

During these soft economic times, small businesses are uniquely positioned to offer something that many lumbering giants can't: peerless customer service. Here are four ways that small companies are delivering cutting-edge customer service -- on a budget.

http://www.inc.com/magazine/20010401/22314.html

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